Legal Disclaimer

Effective Date: April 25, 2026 | Last Updated: July 21, 2026
Regulator: College of Immigration and Citizenship Consultants (CICC) | Applies to: vgis.ca, all subdomains, AI tools, Immiboard Client Portal, and all communications with VG Immigration Services Inc.

This Legal Disclaimer and Terms of Use is a companion document to our Privacy Policy. Please read both.

Quick Navigation: 1. Definitions · 2. No Consultant–Client Relationship · 3. Regulatory Status · 4. IRPA s.91 & Authorized Representatives · 5. CICC Complaint Pathway · 6. Informational Content Only · 7. AI Tools & Content · 8. Client Portal · 9. Fees & Payments · 10. Third-Party Services & Cookies · 11. Privacy & PIPEDA · 12. CASL & Newsletter · 13. AODA Accessibility · 14. IP, Liability, Indemnity, Force Majeure, Jurisdiction, Governing Law

1. Definitions

In this Legal Disclaimer:

“VGIS,” “we,” “our,” “us” means VG Immigration Services Inc., an Ontario corporation with its principal office in Brampton, Ontario, Canada.
“RCIC” means Regulated Canadian Immigration Consultant, a licence class issued by the College of Immigration and Citizenship Consultants.
“RCIC-IRB” means an RCIC who holds the Immigration and Refugee Board specialization, allowing representation before the IRB.
“CICC” means the College of Immigration and Citizenship Consultants, the federal regulator of immigration consultants in Canada.
“IRCC” means Immigration, Refugees and Citizenship Canada.
“IRPA” means the Immigration and Refugee Protection Act, S.C. 2001, c. 27.
“Client Portal” means the Immiboard-powered secure document portal available at app.vgis.ca to clients with an active retainer.
“Site” means vgis.ca and all VGIS subdomains, including AI tools, blog, and booking pages.
“You,” “your,” “user” means any visitor to the Site or user of VGIS services.

2. No Consultant–Client Relationship Until Formal Engagement

Nothing on the Site, in our AI tools, in blog posts, newsletters, social media, WhatsApp messages, email replies, or free lead-form responses creates a consultant–client relationship between you and VG Immigration Services Inc. or between you and Dimple Verma, RCIC-IRB.

A formal consultant–client relationship is established only after all of the following have occurred:

You have signed our written Retainer Agreement (Use of a Representative — IMM 5476 where required, plus VGIS engagement letter);
You have paid the retainer deposit invoiced through Square or another approved channel;
You have completed government-standard identity verification;
We have completed our internal conflict-of-interest check with a negative result;
Dimple Verma, RCIC-IRB (R708308), has issued a written engagement confirmation to you.

Until all five steps are complete, any information exchanged is preliminary, non-binding, and does not constitute legal or immigration advice. We reserve the right to decline representation at our sole discretion.

3. Regulatory Status & Authorized Representative Identity

VG Immigration Services Inc. is a professional immigration consulting firm authorized to provide Canadian immigration advice and representation through Dimple Verma, RCIC-IRB, licence number R708308, a member in good standing with the College of Immigration and Citizenship Consultants.

You may verify Dimple Verma’s licence status on the CICC Public Register at any time. All immigration advice, submissions, and representation are provided under Dimple Verma’s professional supervision and CICC oversight.

4. IRPA s.91 & Authorized Representatives — Warning

Under section 91 of the Immigration and Refugee Protection Act, it is a federal offence to provide immigration advice or representation for a fee unless you are one of the following authorized representatives:

A Regulated Canadian Immigration Consultant (RCIC) in good standing with the CICC;
A lawyer or paralegal in good standing with a Canadian provincial or territorial law society;
A Quebec notary (notaire) in good standing with the Chambre des notaires du Québec.

Penalties for unauthorized practice under IRPA s.91(9): up to CAD $200,000 and/or two years’ imprisonment on indictment, or up to CAD $40,000 and/or six months’ imprisonment on summary conviction. See IRCC’s Find out if a representative is authorized guidance.

If someone offers you Canadian immigration services for a fee and is not one of the three categories above, they are practising illegally. Report unauthorized practitioners to the CICC’s Investigations and Complaints Resolution Office (see Section 5).

5. CICC Complaint Pathway

As a CICC-regulated firm, we are accountable to the College of Immigration and Citizenship Consultants. If you believe Dimple Verma, RCIC-IRB, or any VGIS staff member has breached the CICC Code of Professional Conduct, you have the right to file a complaint at no cost.

How to file a complaint with the CICC:

Online: Make a Complaint — CICC Complaints Portal
Email (ICRO): icro@college-ic.ca
General Complaints: complaints@college-ic.ca
Phone: 1-877-836-7543, extension 1119
Mail: Investigations and Complaints Resolution Office (ICRO), College of Immigration and Citizenship Consultants, 1002-5500 North Service Road, Burlington, Ontario, L7L 6W6, Canada

See the full CICC complaints process and fraud prevention resources for more information. This complaint pathway does not restrict any other legal remedy you may have.

6. Informational Content Only & No Guarantee of Outcome

All content on the Site — including blog posts, newsletters, video content, social media, AI-tool outputs, and general responses to enquiries — is provided for general informational purposes only. It is not immigration, legal, tax, or financial advice.

Canadian immigration law is complex and changes frequently. Program eligibility, processing times, fees, and category-based draws are set by IRCC, provincial governments, and courts, and are outside our control. Information that is accurate on the date of publication may become outdated at any time.

No Guarantee of Outcome: No RCIC, lawyer, paralegal, or Quebec notary can guarantee that an immigration application will be approved. Approval decisions rest solely with IRCC, provincial nomination programs, visa officers, the Immigration and Refugee Board, or the Federal Court. Any past outcomes described in testimonials or case studies do not predict future results. Where we describe likelihood, we are stating our professional opinion based on the current facts and current law — not a guarantee.

7. AI Tools & Content — Human RCIC Review Required

VGIS operates several free AI-assisted tools on the Site, including but not limited to the CRS Calculator, NOC Finder AI, AI Letter Generator, OINP eligibility assistants, and blog research assistants. These tools use third-party AI providers, which may include but are not limited to Perplexity AI, OpenAI, and Anthropic.

By using the AI tools, you acknowledge and agree that:

AI-generated outputs are estimates, not RCIC advice, legal advice, or an IRCC decision.
AI outputs may contain factual errors, hallucinations, outdated regulations, or misinterpretations of IRCC policy.
All AI outputs must be reviewed and confirmed by Dimple Verma, RCIC-IRB, or an authorized VGIS RCIC before being relied upon for an immigration decision or submission.
Your inputs to the AI tools are transmitted to the third-party AI provider under that provider’s own terms and privacy policy.
Do not paste passport numbers, SINs, banking details, medical records, or other sensitive personal information into any AI tool field.
AI-tool outputs are provided “as is” without warranty of any kind.

See our Privacy Policy §7 for how AI inputs are handled.

8. Client Portal (Immiboard)

The VGIS Client Portal, powered by Immiboard and hosted at app.vgis.ca, is available exclusively to clients with an active signed retainer. Portal use is subject to:

Confidentiality of your credentials; you are responsible for protecting your login;
Prohibition on sharing, reselling, reverse-engineering, or automating access;
Accuracy of documents you upload — false or misleading documents may result in immediate termination of the retainer, notification to CICC, and referral to IRCC;
Retention of documents for the duration of your file plus the CICC-mandated 7-year period.

We reserve the right to suspend or terminate portal access for breach of these Terms or the Retainer Agreement.

9. Fees & Payments — No Free Consultations

VGIS does not offer free consultations. All consultations are paid, booked through our Square-powered booking page, and confirmed only after payment is received. Fees are quoted in Canadian dollars (CAD) unless otherwise stated and are subject to applicable HST.

Report unauthorized listings: If you encounter a third-party website, directory, marketplace, or advertisement offering “free VGIS consultations,” “discount VGIS services,” or any VGIS-branded offer we have not authorized, please report it to immigration@vgis.ca. Such listings are unauthorized and may be fraudulent.

Retainer fees, government fees (paid directly to IRCC or provincial authorities), disbursements, and refund conditions are set out in your signed Retainer Agreement. Government fees are non-refundable once submitted.

10. Third-Party Services & Cookies

The Site integrates with third-party services necessary for its operation, including but not limited to: Square (booking & payments), Immiboard (Client Portal), Google Workspace (email & docs), Microsoft Outlook, Cloudflare (security & CDN), Google reCAPTCHA (bot protection on forms), Google Analytics (analytics with anonymized IPs), Meta Pixel and LinkedIn Insight Tag (marketing analytics — with consent only), MailPoet (newsletter delivery), IRCC portals (canada.ca), and provincial PNP portals. We also link to our social channels on Meta/Instagram, Facebook, LinkedIn, TikTok, and X.

Each third party operates under its own terms and privacy policy. VGIS is not responsible for the availability, accuracy, or content of any third-party service or linked website. See our Privacy Policy §9 for details on cookies, tracking, and consent.

11. Privacy & PIPEDA

VGIS handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws (including Ontario’s PHIPA where health information is involved and Quebec’s Law 25 where residents of Quebec are served), the EU/UK GDPR where you reside in those jurisdictions, and the CICC Code of Professional Conduct confidentiality obligations. Full details are in our Privacy Policy.

12. CASL & Newsletter

Our marketing newsletters and promotional emails are sent only to recipients who have provided express consent or fall within CASL’s implied-consent categories (for example, existing business relationships within the applicable two-year window). Every marketing email includes:

VGIS’s identity, physical address, and contact information;
A functional one-click unsubscribe link honoured within 10 business days as required by Canada’s Anti-Spam Legislation (S.C. 2010, c. 23).

To unsubscribe at any time, use the link in any newsletter or email immigration@vgis.ca with subject line “Unsubscribe.”

13. AODA Accessibility Statement

VGIS is committed to providing an accessible digital experience for all users, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards, O. Reg. 191/11. We work toward WCAG 2.0 Level AA conformance on public pages of the Site.

If you encounter an accessibility barrier, or if you require this document, the Privacy Policy, retainer, or any communication in an alternate format (large print, plain text, screen-reader-optimized, audio), please contact us at immigration@vgis.ca or WhatsApp +1 416-578-9269. We will respond within a reasonable timeframe and at no additional cost.

14. IP, Liability, Indemnity, Force Majeure, Jurisdiction, Governing Law

14.1 Intellectual Property

All content on the Site — text, graphics, logos, images, video, blog posts, newsletters, AI-tool interfaces, templates, and code — is the property of VG Immigration Services Inc. or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual-property laws. You may share links to VGIS content on personal social media with proper attribution. Republishing, framing, scraping, or building derivative commercial products without prior written consent is prohibited.

14.2 Limitation of Liability

To the maximum extent permitted by law, VGIS, its directors, officers, employees, contractors, and affiliates are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the Site, the AI tools, the Client Portal, or reliance on any content, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded by law, our total aggregate liability to you for any and all claims arising from or relating to the Site, the AI tools, or any consultation shall not exceed the greater of (a) the total fees you paid VGIS in the twelve (12) months preceding the event giving rise to the claim, or (b) CAD $500. This cap does not apply to liability that cannot be excluded under CICC professional-conduct rules or applicable law.

14.3 Indemnification

You agree to indemnify and hold harmless VGIS, its directors, officers, employees, contractors, and affiliates from any claim, loss, liability, or expense (including reasonable legal fees) arising from (a) your breach of these Terms; (b) your misuse of the Site, AI tools, or Client Portal; (c) content you submit that is false, misleading, or infringes another party’s rights; or (d) your violation of any applicable law.

14.4 Force Majeure

VGIS is not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to: IRCC portal or GCKey outages, provincial nomination-program system outages, government processing delays, changes to immigration law or policy, cyber-attacks, DDoS events, hosting or cloud-provider outages (including Cloudflare, Google, Microsoft, Immiboard, Square), power or telecommunications failures, pandemic, epidemic, natural disaster, civil unrest, labour dispute, or act of war. Where a force-majeure event materially affects your file, we will notify you and adjust timelines as reasonably required.

14.5 Jurisdictional Scope of Services

VGIS provides Canadian immigration services only. We do not advise on U.S., U.K., Australian, or any other country’s immigration law. Content or opinions offered about foreign systems are for context only and are not legal advice for those jurisdictions.

14.6 Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. Subject to the carve-outs below, you and VGIS submit to the exclusive jurisdiction of the courts sitting in Brampton or Toronto, Ontario, for any dispute arising out of or relating to these Terms, the Site, the AI tools, or your engagement with VGIS.

Carve-outs:

Federal Court of Canada retains exclusive jurisdiction over judicial reviews of IRCC and Immigration and Refugee Board decisions under the Federal Courts Act, R.S.C. 1985, c. F-7, and IRPA.
The CICC retains exclusive regulatory jurisdiction over complaints against Dimple Verma, RCIC-IRB, or any VGIS RCIC concerning professional conduct.
The Office of the Privacy Commissioner of Canada, and where applicable the Commission d’accès à l’information du Québec or your provincial privacy commissioner, retain jurisdiction over privacy complaints.

14.7 Amendments

We may update these Terms at any time. Material changes will be posted here with a revised “Last Updated” date. Continued use of the Site after the update constitutes acceptance. Where you are an active retainer client, we will notify you by email of any change that materially affects your engagement.

14.8 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect.

14.9 Contact

VG Immigration Services Inc.
Brampton, Ontario, Canada
RCIC-IRB: Dimple Verma, licence R708308 (CICC)
Email: immigration@vgis.ca
Case & Portal Support: case@vg-immigration.com
WhatsApp: +1 416-578-9269
Website: vgis.ca · Book a Consultation

Last Updated: July 21, 2026. This document supersedes all prior versions.